n the transportation industry, It’s easy to prioritize our day-to-day operations and goal of making deliveries on time. That is what we do after all, and it’s certainly a large part of what our customers pay us to do. But it doesn’t stop there.
Our customers certainly appreciate the professional manner in which our drivers perform these services as well, but it doesn’t stop there either.
When we’re traveling the roadway, how often do we notice a great driver? How often do we notice a driver that’s not so great?
The truth is, if a driver is doing everything right, he will go largely unnoticed by the general public. A driver that is struggling to stay in his lane or doesn’t move over for traffic entering the highway is what gets noticed. Never mind that the wind is blowing 40 mph or there’s already another vehicle in the left lane.
Once in a while, a driver can can do something so impactful, whether realized or not, that it will never be forgotten by the other motorist.
I’d like to share a letter I received recently. It reminded me that we need to stay vigilant to our commitment of being professional, safe and courteous drivers. This was one of those times where the impact made was very positive. It’s my hope and desire that when a Nussbaum truck or driver is noticed, it is always positive.
I truly believe we have some of the best drivers in the industry. It thrills me to know they are leaving positive impressions wherever they go.
March 28, 2014
Dear Mr. Nussbaum,
This letter is written to share a story about me, a truck and a spring snow storm.
I work for U.S. Cellular and travel across the state of Iowa and Nebraska serving our customers.
On the evening of March 24, I left a meeting in Omaha at approximately 6:00 p.m. The spring sky was clear and
blue. Having talked with my husband earlier, I knew there was the potential of precipitation/flurries along I-80. I had passed through Des Moines and Newton when skies grayed and it started to snow. By 8:45 p.m. weather deteriorated to near white-out conditions. The Nussbaum truck I was behind slowed and turned on it’s safety hazard lights. At one point, I glanced into my rearview mirror and saw a white SUV sliding out of control behind me. It came so close to my bumper that I instinctively closed my eyes for impact, but by the grace of God, it maneuvered around me to the shoulder of the passing lane, twisted in front of me and behind the Nussbaum truck, back to the shoulder, then made it around the truck. I had no idea if that vehicle stayed on the roadway, as by that time, I could not see anything but the Nussbaum name and those flashing hazard lights.
When I heard the sound of the warning textures along the shoulder markings, I feared we were heading off the roadway, but as I listened, they were in a distinct rhythm. I knew then that the driver was following those markings in order to stay on the road. I had my husband on the phone – hands free of course! – tracking my GPS. He stayed on our LAN line with me for 29 min and 53 seconds before he switched me to his cell phone at 9:18 p.m. for another 47 minutes. Conditions improved, but I stayed behind the Nussbaum truck until it exited to a rest area near Tiffin. I flashed my lights to the driver, hoping they would know how grateful I was that I followed them through that storm.
Later during the week, while driving to Ft. Dodge, I came upon another Nussbaum truck. The emotion and gratitude that I felt seeing that name after Monday night’s ordeal prompted me to write this letter. I want to thank your company and your driver for being on the road that night, guiding me through the storm to safety.